Privacy
General
This Privacy Statement sets out how we comply with European Union data protection requirements. This applies to the entire web site. Any changes to these policies will be notified to you in the updated Privacy Statement.
You can also access this Privacy Statement via our homepage and from the bottom of every page by clicking on the appropriate link.
The Savvy Travellers Ltd is committed to respecting your privacy. We have structured our web site so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.
For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
What we collect
We may collect the following information as submitted to our web site by you: A contact name (you should ensure that you have the consent of any individual’s details submitted), your phone and fax numbers, your Email address, your preferred user name, additional information and your preferred password (if applicable).
We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.
Some pages may use cookies, a data analysis technique.
In operating our website we may collect and process the following data about you:
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
Information provided to us when you communicate with us for any reason.
What do we do with the information we gather
We require this information to understand your needs and provide you with a better service. We may use the information to improve our products and services and for marketing and research purposes.
Our representatives will usually follow up, either by e-mail, phone, fax or mail, to people who have registered their details.
We may periodically send promotional e-mail about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail.
Your Booking
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as tour operators, airlines, hotels, transport companies etc. The information may also may also be provided to security or credit checking agencies, public authorities such as customs. immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass on any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevancy suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principals use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
Your data controller is: The Savvy Travellers Ltd
You are entitled to a copy of the information held by us. If you would like to see this please ask us (we may make a small charge for providing this to you).
Who we share the information with and your choices
We will never sell your personal information.
When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
Other web sites
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the web site in question.
Monitoring
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.
